If a return is necessary, your sales associate can help facilitate the return. To start the return process, call or email us at the phone number or email address found on our home page. 

Policies and procedures for obtaining a return authorization vary based on the reason for return. See below for more information.

Defective Products: 

Most of our products include a one-year parts and labor warranty. See your product literature or speak with one of our product experts for details. If your product is defective upon arrival, notify product expert of the problem within 48 hours of receiving goods. If you notice the defect after 48 hours of receiving goods, please contact the product’s manufacturer directly. Contact information for the manufacturer is included in the product literature. 

NOTE: Most manufacturers require one service call to diagnose the problem.

Damaged Products: 

All of our shipments are 100% insured. Product(s) damaged during shipping are eligible for exchange at no charge to you. Product(s) will be delivered by one of our delivery teams for some local deliveries; Feel free to call us for our local delivery area. 

Upon delivery, inspect your product for damage. If the product is damaged, you have the right to refuse the delivery. We will contact you to schedule another delivery. Small Parcel delivery carriers used are UPS and FEDX.  

Freight delivery policy varies. For more information, you can call or email us at the phone number or email address found on our home page.

The Product Does Not Meet Your Needs: 

If you are not satisfied with your purchase, you will need to call the number on the home page regarding any cancellation or return. 

Delivered products in use are not returnable.

Any returned products must be free of any cosmetic damage. Products that do not meet these requirements may not be eligible for return or may incur a 25% restocking fee. 

Any product that has been installed or attempted to be installed cannot be returned. 

Shipping and handling charges from our warehouse are non-refundable. 

Customers are responsible for shipping charges incurred when returning a product.

Some merchandise may be subject to a 25% restocking fee — even if not yet delivered — and will not be eligible for return if delivered and out of the box.

The customer agrees to the terms and conditions published above when they place a completed order with our company. 

In addition, the customer authorizes their credit card company to abide by these terms. 

We reserve the right to cancel orders at any time.